Delivery & Returns

UK Delivery Options

All delivery times are based on approval of artwork, payment received and final confirmation of your order details. Production times may vary during peak periods, but we’ll always communicate clearly.

Non-Mainland UK & Remote Areas

We deliver to Non-Mainland and Remote UK locations (including Northern Ireland, Scottish Highlands & Islands, Isle of Man, etc.) at competitive rates.

• Up to 5 items: from £5.99
• 5+ items: approx. £1.00 per extra item
• Maximum standard delivery charge (Non-Mainland UK): capped at £10.00
• Channel Islands: capped at £20.00

Exact pricing will be shown at checkout based on weight, quantity and location. If you are unsure, contact our team before placing your order.

Ireland & Europe

We ship to Ireland and a wide range of European countries. You’ll see live shipping rates at checkout. Where applicable, you (or your business) may be the importer of record and responsible for local duties and taxes.

• Typical minimum charge for Europe: from £25.00 for up to 5 items
• Additional items: scaled per item depending on volume

During checkout we may request details such as a phone number, and for businesses, EU VAT / EORI where required.

Rest of the World

Selected international destinations are available with tracked courier services. Local duties and taxes may apply on delivery. For larger shipments or trade enquiries, please speak to us for a custom quote.

Production & Dispatch Times

• Standard production: typically around 5 working days from artwork approval & payment.
• Express production: available on request for certain DTF transfers, screen printing and embroidery jobs.
• During peak seasons (e.g. leavers, Christmas, event periods), production may take longer. We recommend ordering in advance.

We’ll always confirm if your required deadline is achievable before you commit. If timing is critical, please mention this when you request a custom quote or place your order.

After Dispatch

• Deliveries are usually made Monday–Friday, 8am–6pm (excluding public holidays).
• We cannot deliver to PO Box addresses.
• Most UK orders are shipped via Royal Mail, DPD or DHL with tracking information provided where available.
• If dispatched with DHL/DPD, you may receive a one-hour delivery window or live tracking link.

If You Are Not In

If the courier cannot deliver, they’ll usually:

1. Attempt redelivery or leave a calling card / notification.
2. Hold the parcel at a local depot or pickup point for a short period.
3. Return the parcel to us if no instructions are received.

If your order is returned to Brandum due to non-collection or incorrect details, a redelivery charge will apply.

Returns & Cancellations

Personalised & Made-to-Order Items

Almost everything we produce is custom-made to your specification (including “pre-designed” garments, online store items and team, school or merch orders). Because these are personalised:

• No returns or refunds for change of mind, wrong size chosen, or design change after approval.
• Returns are accepted only if:
  • the product is faulty; or
  • there is an error in print/embroidery from what was approved or ordered.

If you believe your personalised items are faulty or incorrect, contact us within 30 days of delivery with your order number and clear photos so we can investigate and resolve it.

Blank & Non-Personalised Items

Unused, unprinted, non-personalised items may usually be returned within 14 days of delivery for a refund of the garment cost, subject to:

• Items being in original condition, unworn and unwashed.
• All original tags/packaging included.
• Return postage being your responsibility unless we have made an error.

Cancelling an Order

We start work quickly. Once an order is placed, costs can be incurred immediately (artwork setup, films, screens, digitising, garments ordered in, DTF prints produced, etc.).

If you need to cancel:

• Contact us as soon as possible.
• Where work has started, Brandum may charge for any completed artwork, prints, garments or third-party costs already incurred at the time of cancellation.

For full legal details, please also see our Terms & Conditions and Return & Refund Policy.

Choosing Sizes & Avoiding Issues

Sizing can vary between brands. There is no universal standard size across all garments. To avoid disappointment:

• Always check the size guide on each product page before ordering.
• For bulk/club orders, we recommend a sample or trying on similar garments first.
• If a personalised item does not match the published size spec for that product, contact us — we’ll put it right.